Stop! (That Email) In the Name of Love

Imagine an AI bot that can read sentiment of outgoing e-communications then act on a set of rules when noticing strong negative emotions.

There is a personal rule I have created for myself — which I’m really good at doing when I remember to do it. (Do you see the irony in that?) Never communicate strong negative emotional communication electronically.

So — what if there was an AI tool to help me remember my own rules? And let’s take this one step further, what if as a company we decided this was a really great rule and so the AI tool was part of our company agreements in how we will communicate with each other in a healthier way? And the tool is installed as a plug into our email and chat systems?

If you find yourself being triggered, the worst thing you can do is to start a flame war. I want an AI tool to help me recognize when I am in that state and to block those messages, suggest (or force) that I wait a day before addressing the issue, and then, if still emotional (but now in a calmer and collected state), go and have a face to face conversation; or e-conference with video if you can’t in person, or phone call if you cant e-conference.

I would love this AI bot to be looking at the sentiment of all electronic messages going through the corporate system. Using sentiment analysis, strong negative emotions can be sensed and stopped before damage is done. In the case of an email, the system might just not send it. Then in 24 hours ping the sender back and say that the…